Internal communication in large organisations is tough.

Many workers face an information overload, with the average employee receiving hundreds of emails and messages each day. How do you get key internal information to the right people at scale and without delay?

How do you make sure important company communications are not lost in the noise? How do you ensure employees engage with the communications you send? How do you move away from mismatched communication channels to a single, unified approach? How do you measure the effectiveness of communications and ensure there are reliable audit trails for compliance audits and internal governance reviews?

Case Study: Effective Internal Communication at Scale

One of the first things to consider when looking at improving internal communication in organisations with large numbers of employees is to move away from traditional communication methods and channels. Variations on traditional methods and channels have been tried for years (decades even), and they remain challenging at best and, more often than not, largely ineffective.

The traditional methods and channels we are talking about include email, instant messaging through platforms like Teams, and company intranets. These traditional methods and channels have their place in the modern workplace, and they can be part of your internal communication strategy. But to move to truly effective internal communication, you have to break the mould, you have to be innovative.

Our sister company, Access IT Automation, has published a case study highlighting how a large government agency did exactly this, enhancing internal communication with its 40,000-plus employees. And the secret? Real-time desktop notifications. Read the case study on the Access IT Automation website: Government Agency Uses Symphony for GDPR-Compliant Internal Messaging at Scale.