IT ticketing is essential for productivity in your organisation, but it doesn’t add any value and delivers minimal improvements. It also takes up the time, focus, and energies of the skilled technical resources that you have invested so much in recruiting and retaining. You may even have a contract with a third-party company to help you deal with your organisation’s daily flood of IT tickets and support requests.

Technology created the problem of IT ticketing, and technology is now also offering you a solution.

Self-healing endpoints are the solution. In summary, self-healing endpoints do just that – they self-heal. Not only do they self-heal, but they also self-heal before a user even knows a problem exists.

The Recruitment and Retention Benefits of Self-Healing Endpoints

The DEX and user productivity benefits are clear, as users are not interrupted by technical problems, they don’t have to go through the rigmarole of raising a support ticket, and they don’t have to wait for a resolution.

There are also recruitment and retention benefits offered by self-healing endpoints:

• A reduction in support tickets, especially L1 and L2 support tickets, means you can have fewer staff on your IT support desk.
• Skilled technical resources can be reassigned to value-adding, modernisation, and performance improvement tasks.
• Skilled technical resources can work on more fulfilling projects and tasks compared to the repetitive and often humdrum process of resolving support tickets.

Our sister company, Access IT Automation, has published a blog providing more details on self-healing endpoints, the benefits, and how you can implement them to reduce IT tickets in your organisation. Check out The Death of the IT Ticket – How Self-Healing Endpoints Transform IT Support on the Access IT Automation website.