The dust has largely settled on the major October 2025 outages at two of the world’s three big cloud providers. Those outages showed it’s a case of when another outage will occur rather than if it will occur. Given the spiderweb-like nature of cloud provider influences on business operations, attention is now firmly on resilience. Building cloud resilience means avoiding

To kick this blog off, we’re going to do something we’ve never done before and that most other technology companies probably haven’t done either – we’re going to quote from the film and television review-aggregation website, Rotten Tomatoes. Specifically, the opening description of the television series, Ray Donovan. “Ray Donovan is a ‘fixer’ for Hollywood’s elite. He is the go-to

October 2025 saw two of the world’s biggest cloud service providers suffer major outages – Azure from Microsoft and Amazon’s AWS. Given the extensive footprint of these two behemoths of the cloud computing world, the impact was widespread and significant. The outages also brought into even sharper focus an issue that has been creeping up the priority lists of both

Digital Employee Experience (DEX) is becoming more and more of a focus in large enterprise organisations. There are various reasons for this growing emphasis on DEX, including the fact that technology is essential for productivity, competitiveness, and profitability. Companies also have an increasing number of employees who are digital natives, i.e., employees who have lived their whole lives with digital

IT ticketing is essential for productivity in your organisation, but it doesn’t add any value and delivers minimal improvements. It also takes up the time, focus, and energies of the skilled technical resources that you have invested so much in recruiting and retaining. You may even have a contract with a third-party company to help you deal with your organisation’s