Accessplc is a technology company as well as a specialist technology-focused recruitment consultancy. As a result, the use of advanced technologies (e.g., chatbots, automation, AI, etc.) is in our DNA. Heck, we even offer automation products and solutions, including through our sister company, Access IT Automation. In this blog, however, we are going to make a case against the use of technology.

At Accessplc, we believe there are limits to the potential and power of technology in recruitment. In particular, the critical nature of personal relationships and the importance of empathy and understanding in human-to-human interactions. These are things that technology, however advanced and innovative, can’t replicate or even imitate. So, we put limits on our use of advanced technologies in favour of providing a personalised and bespoke technology recruitment service.

The advantages of our relationship-focused approach far outweigh the advantages of the automate-everything approach:

· Enhanced candidate satisfaction

· Improved candidate engagement

· Higher quality matches

· Enhanced brand perception

· Deeper relationships and trust

· Flexibility and problem-solving

· Efficiency and quality

Advantages of Personalised and Bespoke Technology Recruitment Services

Enhanced Candidate Satisfaction

When candidates are treated as individuals rather than numbers, they are more likely to have a positive impression of the employer and engage actively throughout the process. Personalised recruitment also makes candidates feel valued and understood, significantly increasing their satisfaction with the hiring process.

Improved Candidate Engagement

Tailored communication rather than chatbots or automated messaging leads to higher response rates and deeper engagement, not least because recruiters can respond

directly to nuanced questions. This enhanced level of engagement is often crucial for attracting and retaining top talent in competitive markets such as technology.

Higher Quality Matches

A personalised and bespoke recruitment service is more likely to uncover what truly motivates a candidate, including motivations that are not always clear on CVs or applications. This allows experienced recruiters to match individuals not just on skills, but also on values, aspirations, cultural fit, work style, and long-term potential. This results in higher quality matches, improved employee retention, and more cohesive teams.

Furthermore, candidates who feel their personal and professional needs are understood are more likely to accept offers, improving the efficiency of the recruitment process.

Enhanced Brand Perception

A candidate’s perception of a potential employer can be damaged if interactions with chatbots and automated messages feel cold, inauthentic, and generalised. A personal and attentive recruitment process, on the other hand, enhances the employer’s reputation as a company that cares for and is invested in its people.

Candidates who have a positive and personalised experience are also more likely to recommend the company to others, further attracting talent.

Deeper Relationships and Trust

Recruitment processes that are personalised allow recruiters to build lasting relationships with candidates. This fosters trust and transparency and leads to successful hiring outcomes, i.e., an efficient recruitment process, better job-candidate alignment, and low rates of employee turnover.

Flexibility and Problem-Solving

Applicants for digital and technology roles can have complex and varied backgrounds. This could include things like career gaps and relocation issues, especially if the candidate is currently in another country. A personal, bespoke approach is much more flexible and effective at dealing with these types of complex situations.

Efficiency and Quality

Although automation and chatbots can streamline repetitive tasks, personalisation shifts the focus to quality over quantity. This improves recruiter efficiency as it attracts more qualified candidates, reducing the time spent on unsuitable applicants.

Conclusion: The Advantages of Personalised, Bespoke Recruitment Are Clear

While chatbots and automation streamline repetitive tasks such as scheduling or initial screening, a personalised recruitment service in the technology sector offers distinct advantages:

· Stronger candidate satisfaction and engagement.

· An overall process that feels warmer and less transactional.

· Better job-candidate alignment and employee retention.

· Enhanced employer branding through positive experiences.

· Deeper, trust-based relationships.

· Improved recruitment quality through a better understanding of candidate motivations and values.

Our personalised and bespoke approach at Accessplc might make us outliers in an industry where there is a race to automate everything and anything. However, we believe that treating candidates as individual people in terms of what we do as well as what we say delivers better results for our clients and higher levels of satisfaction for candidates.

Automation has a place, but it doesn’t replace personal interactions in technology recruitment. Contact us at Accessplc today to learn more.