Digital Employee Experience (DEX) is becoming more and more of a focus in large enterprise organisations. There are various reasons for this growing emphasis on DEX, including the fact that technology is essential for productivity, competitiveness, and profitability.
Companies also have an increasing number of employees who are digital natives, i.e., employees who have lived their whole lives with digital technologies, so have been familiar with computers, phones, tablets, and the internet from a very young age. Digital natives have high expectations when it comes to technology.
The Benefits of DEX
The main benefits of optimising DEX include:
- Enhances employee satisfaction and engagement
- Reduces the frustrations and challenges that can lead to burnout
- Enhances both personalisation and flexibility
- Improves communication and collaboration
- Reduces technical disruption at all levels
- Improves staff retention with knock-on benefits including reduced recruitment costs, improved knowledge retention, etc.
- Attracts skilled employees keen to work in a forward-thinking and supportive environment
Optimising DEX in Your Organisation
The big question is, how do you optimise DEX at scale in your organisation? This is challenging in all organisations, but those challenges are exacerbated in large enterprise organisations with diverse teams. A recent blog by our sister company, Access IT Automation, offers a solution. The blog highlights how insights and real-time metrics help you create a scalable DEX strategy that delivers tangible recruitment and retention returns on investment. Read A Guide to Building a Scalable Digital Employee Experience (DEX) Strategy on the Access IT Automation website.
